🛡️ Safe Play

Responsible Gaming at hibazi

hibazi believes that gaming should always be enjoyable, safe, and within your control. Our responsible gaming framework gives every player in Bangladesh the tools, guidance, and support they need to play wisely.

Playing Responsibly

Adults Only — 21 and Above

hibazi is strictly for players aged 21 years or older. We apply age verification at registration and reserve the right to request proof of age at any time.

Gambling is a form of entertainment, not a way to earn income or solve financial problems. At hibazi, we take our duty of care seriously. We have built a set of practical tools and policies designed to keep your experience positive and to step in early if gaming stops being fun. Whether you are placing a bet on the BPL, spinning a slot title, or playing a live casino game, our responsible gaming commitment applies across every product on the platform.

The foundation of responsible gaming at hibazi rests on three principles: player empowerment, early intervention, and confidential support. Every registered player has access to self-management tools directly from their account dashboard. These tools are free, instant to apply, and — in the case of self-exclusion — enforced platform-wide without exception.

Important: If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, please use our self-exclusion tool or contact the hibazi support team immediately at [email protected]. Help is available at any time.

Safe Play Tools

These tools are available to every hibazi player and can be activated instantly from your account settings or by contacting support.

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Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit. Limits take effect immediately and can only be raised after a 7-day cooling-off period.

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Time-Out

Take a short break from hibazi for 24 hours, 7 days, or 30 days. Your account is temporarily suspended and no bets can be placed during the period.

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Self-Exclusion

Permanently or semi-permanently exclude yourself from hibazi for a minimum of 6 months. Marketing communications are stopped immediately upon activation.

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Loss Limits

Define a maximum net loss you are comfortable with over a set period. Once reached, your account is paused until the limit window resets.

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Session Reminders

Receive on-screen notifications at intervals you choose — 30, 60, or 90 minutes — reminding you how long your current gaming session has lasted.

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Activity History

Review a full log of your deposits, withdrawals, bets placed, and game sessions at any time from your account dashboard. Transparency starts with visibility.

Warning Signs to Watch For

Problem gambling often develops gradually. The following patterns may indicate that gambling is becoming harmful. If you recognise any of these in yourself or someone you know, take action early.

  • Chasing losses — continuing to gamble after a loss in order to win back money, often increasing bet sizes in the process.

  • Spending beyond your means — gambling with money needed for essential expenses such as rent, groceries, bKash payments, or utility bills.

  • Inability to stop — feeling unable to walk away from a gaming session even when you intend to, or returning immediately after stopping.

  • Secrecy and hiding behaviour — concealing gambling activity from family members, friends, or your partner in Dhaka, Chittagong, or elsewhere.

  • Emotional dependency — relying on gambling to relieve stress, boredom, anxiety, or low mood rather than playing purely for recreation.

  • Neglecting responsibilities — missing work, family commitments, or social events because of time spent gambling or thinking about gambling.

  • Borrowing to gamble — taking loans, asking family for money, or using credit facilities specifically to fund gambling activity.

Self-Assessment Checklist

Answer these questions honestly. They are not a clinical diagnosis, but they can help you gauge whether your relationship with gambling remains healthy.

Quick Self-Check

Answer honestly — your responses are private and not recorded by hibazi.

1

Have you ever gambled with money that was set aside for household expenses or bills?

2

Have you ever tried to win back money after a losing session by placing additional bets?

3

Have you felt restless or irritable when trying to reduce or stop gambling?

4

Have you lied to anyone close to you about the amount of time or money you spend gambling?

5

Has gambling caused significant stress, conflict, or financial difficulty in your daily life?

6

Do you find it difficult to set a budget before a gaming session and stick to it?

If you answered yes to any of these questions, consider using hibazi's self-management tools or contacting our support team at [email protected] for a confidential conversation.

How to Self-Exclude

Activating self-exclusion on hibazi is straightforward and takes effect immediately. Follow these steps to protect yourself.

  1. Log In to Your Account

    Access your hibazi account using your registered credentials. All self-exclusion tools are available without needing to contact support first.

  2. Go to Account Settings

    Navigate to the "Responsible Gaming" section of your account settings. You will find deposit limits, time-out options, and the full self-exclusion tool here.

  3. Choose Your Exclusion Period

    Select a duration: 6 months, 1 year, 2 years, or permanent exclusion. The minimum period is 6 months. Permanent exclusion cannot be reversed.

  4. Confirm Your Decision

    Confirm the exclusion. Your account is locked immediately, all active sessions are terminated, and you are removed from all marketing communications.

  5. Contact Support If Needed

    If you have difficulty navigating the settings, email [email protected] with the subject line "Self-Exclusion Request". Our team will process it within one hour.

After exclusion: Any funds remaining in your account balance at the time of self-exclusion will be returned to your verified payment method (bKash, Nagad, Rocket, or bank account) within 3 business days. No withdrawal fee applies.

Protecting Young People

hibazi is committed to preventing access to gambling by anyone under the age of 21. We implement the following measures to protect minors across Bangladesh.

All new hibazi accounts require date-of-birth confirmation at registration. Accounts where a player's age cannot be verified are suspended until satisfactory proof of identity is submitted. hibazi reserves the right to request a copy of a government-issued ID — such as a National Identity Card or passport — at any stage of the account lifecycle.

We strongly encourage parents and guardians to use parental control software on shared devices to prevent underage access to gambling websites. If you believe a minor has registered or is using a hibazi account, please contact [email protected] immediately with any relevant details. hibazi will investigate promptly, suspend the account, and return any funds deposited to the verified payment source.

hibazi does not direct any marketing material toward individuals who are under 21 years of age or who have indicated they are under 21 during any interaction with our platform. Promotional content is designed exclusively for an adult audience and is not presented in a style that could be considered appealing to minors.

Get Support

You do not have to manage a gambling concern alone. hibazi's responsible gaming team is available to help, and contact is always confidential.

Contact hibazi Responsible Gaming

Our dedicated responsible gaming team handles all self-exclusion requests, limit adjustments, and wellbeing concerns. Responses are sent within one business day (Bangladesh Standard Time, UTC+6).

[email protected]
Subject line guidance: When emailing about a responsible gaming matter, please use one of the following subject lines so your message reaches the right team quickly: "Self-Exclusion Request", "Deposit Limit Request", "Time-Out Request", or "Responsible Gaming Query".

hibazi also encourages players who are struggling to speak with trusted family members or friends. Acknowledging that gambling has become a problem is the most important first step, and seeking help early leads to significantly better outcomes. Our platform is a place for entertainment — we want every player in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh to enjoy their experience safely and sustainably.

This page should be read alongside the hibazi Terms & Conditions and Privacy Policy. For adults aged 21 and above only. Gambling should be fun — if it stops being fun, stop playing.