❓ Help Center

hibazi Frequently Asked Questions

Everything you need to know about registration, deposits via bKash and Nagad, cricket betting, slots, bonuses, account security, and responsible gaming on hibazi.

This FAQ covers the most common questions asked by hibazi players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond. Whether you are setting up your first account, making a bKash deposit, exploring cricket betting markets, or looking into responsible gaming tools, the answers below will guide you. If your question is not listed here, reach out to the hibazi support team at [email protected].

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Account & Registration

Sign-up, KYC docs, age rules, and account closure.

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Deposits & Withdrawals

bKash, Nagad, Rocket, bank transfers, fees and timing.

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Games & Gameplay

Cricket betting, slots, live casino, mobile play, and fairness.

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Bonuses & Promotions

Welcome offers, wagering requirements, free spins, and VIP.

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Safety & Responsible Gaming

Security, self-exclusion, deposit limits, and support resources.

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Still Need Help?

Contact us at [email protected] — we respond within 24 hours.

Account & Registration

  • Creating a hibazi account takes less than two minutes. Visit the hibazi website, click the registration button, and fill in your full name, date of birth, mobile number, and a secure password. You must be 21 years or older to register. Once your details are submitted, a verification code is sent to your mobile number — enter it to activate your account and you are ready to play.

  • hibazi requires a government-issued photo ID for full account verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. For address verification, a recent utility bill or bank statement (dated within the last three months) is accepted. All documents are reviewed by the hibazi compliance team, and verification is typically completed within 24 hours of submission.

  • The minimum age to register and play on hibazi is 21 years old. This applies to all players in Bangladesh without exception. hibazi actively verifies player ages during registration and reserves the right to request proof of age at any stage. Accounts found to belong to players under 21 will be immediately suspended and any funds returned to the original payment method.

  • You can reset your hibazi password from the login page by clicking the "Forgot Password" link. Enter the mobile number or email address registered to your account and hibazi will send you a one-time reset code. Enter the code, set a new password, and you will be logged in immediately. If you do not receive the code within five minutes, check your spam folder or contact support at [email protected].

  • No — each player is permitted only one hibazi account. Registering multiple accounts is a breach of the hibazi Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have accidentally created a duplicate account, contact [email protected] as soon as possible to have the duplicate removed without penalty.

  • To close your hibazi account, send a written request to [email protected] with the subject line "Account Closure Request". Include your registered mobile number and username to help the team locate your account. Any remaining balance will be processed to your verified payment method within three business days. Note that self-exclusion is an alternative to full closure if you wish to take a break from gambling rather than permanently leaving hibazi.

Deposits & Withdrawals

  • bKash deposits on hibazi are credited to your account instantly in almost all cases. Once you complete the bKash payment from your mobile wallet, the funds appear in your hibazi balance within seconds. On rare occasions during peak hours or network congestion, it may take up to five minutes. If your deposit has not appeared after 15 minutes, contact hibazi support with your bKash transaction ID and the team will resolve it promptly.

  • The minimum deposit on hibazi is ৳200 BDT, regardless of which payment method you use. This applies to bKash, Nagad, Rocket, Upay, and bank transfers. There is no maximum deposit limit set by hibazi, though your individual mobile banking or bank account limits may apply. Depositing larger amounts at once can reduce the number of transactions and any per-transaction fees charged by your payment provider.

  • To withdraw via Nagad, log in to your hibazi account, go to the Cashier section, select Withdraw, choose Nagad as your method, and enter the amount and your registered Nagad number. Withdrawals to Nagad are typically processed within 15 to 30 minutes during business hours (9 am–10 pm BST). Your account must be fully verified before your first withdrawal can be processed.

  • The minimum withdrawal amount on hibazi is ৳500 BDT. This threshold applies to all withdrawal methods including bKash, Nagad, Rocket, Upay, and bank transfers. Withdrawal requests below this amount will not be processed. There is no withdrawal fee charged by hibazi, though your bank or mobile wallet provider may apply their own standard transfer charges depending on the amount and destination account.

  • Bank transfer withdrawals from hibazi to local Bangladeshi banks — including Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), City Bank, and Sonali Bank — typically take one to three business days to arrive in your account. Withdrawals submitted on weekends or public holidays are processed on the next working day. Mobile wallet withdrawals (bKash, Nagad, Rocket) are significantly faster, usually completing within 30 minutes.

  • hibazi does not charge any fees for deposits or withdrawals. However, your payment provider — whether bKash, Nagad, Rocket, Upay, or your bank — may apply their own standard transaction charges. Always check your mobile wallet or bank's current fee schedule before initiating a transaction. hibazi strongly recommends using bKash or Nagad for the fastest, most cost-effective transactions available to players in Bangladesh.

Games & Gameplay

  • Yes — hibazi offers a full range of betting markets for the Bangladesh Premier League (BPL), including match winner, top batsman, total runs, and over-by-over markets. BPL betting is live from the moment the tournament schedule is announced, with pre-match and in-play options available throughout the season. hibazi also covers IPL, T20 World Cup, ICC events, and international Bangladesh Tigers matches.

  • hibazi offers hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and more. The library covers classic 3-reel slots, modern 5-reel video slots, progressive jackpots, and Megaways titles. All slots are available on mobile without downloading an app. You can browse the full catalogue from the Slots section of the hibazi website at any time.

  • Yes — hibazi features a live casino powered by providers including Evolution Gaming and Ezugi. Live casino titles include Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and several game show titles. Games are streamed in real time with professional dealers, and many tables offer multi-language options. Live casino games are available around the clock on both desktop and mobile.

  • hibazi only offers games from certified third-party software providers whose random number generators (RNGs) are independently tested for fairness. Game outcomes are determined by RNG algorithms that cannot be influenced by hibazi or the player. The published Return to Player (RTP) percentages on each game are set by the provider and audited independently. hibazi is committed to transparent and fair play across all game categories.

  • Yes — the entire hibazi platform is optimised for mobile browsers and works smoothly on Android and iOS smartphones. No app download is required; simply open hibazi in your phone's browser (Chrome, Safari, or any modern browser) and the site automatically adapts to your screen. All games, deposit and withdrawal functions, account management tools, and live casino content are fully available on mobile.

Bonuses & Promotions

  • hibazi offers a welcome bonus for new players on their first deposit. The exact bonus amount and percentage may vary based on active promotions — log in to your hibazi account or visit the Promotions page to see the current offer. Welcome bonuses are subject to wagering requirements, which you must complete before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming.

  • A wagering requirement (also called a playthrough requirement) specifies how many times you must bet your bonus amount before the resulting winnings become withdrawable. For example, if you receive a ৳1,000 bonus with a 30x wagering requirement, you must place a total of ৳30,000 in bets before you can cash out. hibazi displays wagering requirements clearly on every promotion page so you know exactly what is needed before you claim.

  • Yes — hibazi runs free spins promotions periodically, typically tied to new slot game launches, deposit bonuses, or seasonal campaigns such as BPL season or Eid special offers. Free spins are credited to your account automatically when a qualifying promotion is triggered. Any winnings from free spins are usually subject to a wagering requirement before withdrawal. Check the Promotions section of hibazi regularly for the latest offers.

  • hibazi rewards regular players through a loyalty programme that tracks your betting activity across all game categories. As you accumulate points, you progress through tiers that unlock higher bonuses, faster withdrawals, dedicated account management, and exclusive event invitations. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh are all eligible. Full loyalty programme details are available in your hibazi account dashboard under the Rewards section.

  • The games and bet types that contribute toward a bonus wagering requirement depend on the specific promotion. Some hibazi bonuses apply only to casino games (slots, live casino), while others extend to sports betting markets including cricket. Each promotion page on hibazi clearly lists which products are eligible and what percentage each bet type contributes to clearing the wagering requirement. Check the individual promotion terms before placing bets.

  • Bonuses on hibazi can be cancelled if the associated terms and conditions are not met — for example, if a withdrawal is requested before the wagering requirement is completed, or if the bonus expires within its validity window. Bonuses may also be removed if account verification is incomplete or if the account is found to have violated hibazi's multi-account policy. For a specific case, contact [email protected] with your account details for a full explanation.

Safety & Responsible Gaming

  • hibazi operates as an online gaming platform and takes player safety extremely seriously. The platform uses 256-bit SSL encryption to protect all data and financial transactions. While online gambling regulation in Bangladesh continues to evolve, hibazi implements industry-standard security, responsible gaming tools, and KYC procedures to ensure a safe environment for all players. We recommend all players review our Terms and Conditions before registering.

  • hibazi protects player data using 256-bit SSL/TLS encryption across all connections, encrypted storage for sensitive documents, and strict role-based access controls for staff. hibazi does not sell or rent your personal data to third parties. Payment credentials such as bKash PINs and card numbers are never stored directly on hibazi servers — they are handled by encrypted, tokenised payment processors. Full details are available in the hibazi Privacy Policy.

  • hibazi provides a comprehensive suite of responsible gaming tools accessible from your account settings. These include deposit limits (daily, weekly, or monthly caps), loss limits, session time reminders, temporary time-out periods (24 hours to 30 days), and self-exclusion (minimum 6 months up to permanent). Marketing communications are stopped immediately upon activating self-exclusion. Contact [email protected] if you need help enabling any of these tools.

  • To self-exclude, go to Account Settings, select the Responsible Gaming section, and choose Self-Exclusion. Pick your preferred duration — 6 months, 1 year, 2 years, or permanent — and confirm. Your account is locked immediately, all active sessions end, and you are removed from all marketing lists. If you need assistance, email [email protected] with the subject "Self-Exclusion Request" and the team will process it within one hour.

  • If gambling is negatively affecting your finances, relationships, or mental wellbeing, act immediately — activate a deposit limit or time-out from your hibazi account settings, or request self-exclusion. You can also email [email protected] with the subject "Responsible Gaming Query" for a confidential conversation with the hibazi responsible gaming team. Speaking with a trusted family member or friend is also strongly encouraged. Recognising the problem early is the most important step toward recovery.

21+ Only: hibazi is strictly for adults aged 21 and above. Gambling should always be an enjoyable form of entertainment — never a way to solve financial difficulties. If you feel gaming has become a problem, please visit our Responsible Gaming page for full guidance and support resources.
For full details on account rules and data handling, see the hibazi Terms & Conditions and Privacy Policy. hibazi is for adults aged 21 and above only. Please play responsibly.